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Membership Coordinator, Margaret River Busselton Tourism Association
The Margaret River Busselton Tourism Association (MRBTA) is a self-funded, not-for-profit, incorporated association with over 50 years’ experience in supporting the Margaret River Region to thrive through tourism.
Our diverse team of over 100 employees is spread across the precious patch of earth between Busselton and Augusta. We share a common passion for the region and we are driven by a vision to produce outcomes from tourism which make it a better place to live, work and visit.
Our vision is supported by a unique organisational structure which allows us to perform the functions of both:
- Australia’s largest Local Tourism Organisation (LTO): Acting on behalf of over 650 members, whilst providing marketing, visitor servicing and experience development to support the success of local tourism businesses.
- Capes Foundation: A division of MRBTA that undertakes conservation & restoration, provides education & interpretation, and encourages enjoyment and appreciation of nature and heritage. Capes Foundation operates four caves, two lighthouses, an adventure ropes course, and cares for birds of prey at Eagles Heritage. The division also operates ground handling at Busselton Airport.
About the Role
We are currently seeking a skilled and experienced individual to join our dynamic team as a Membership Coordinator at MRBTA. This role is instrumental in the delivery of our membership services, ensuring our valued members receive a high level of support and service.
Key responsibilities include:
- Fostering close working relationships with members and providing appropriate and timely support.
- Supporting members to access their membership services and ensuring that these are optimised including booking inventory and business listing information.
- Coordination and delivery of member recruitment and engagement programs including inductions and industry events.
- Coordination of member communications including newsletters, website articles and the administration of the Member Facebook group.
Skills and Experience
To be successful in this role you should possess:
- Experience in a tourism coordination or administration role. Experience in project/client management.
- Knowledge of Microsoft Office Suite, CRM systems and reservation systems (desirable).
- Knowledge of the tourism industry broadly and a motivation to foster positive outcomes from tourism across the Margaret River Region (Busselton to Augusta).
- Ability to negotiate and manage conflicts to positive outcomes; ability to identify need for escalation to management.
- Strong written and oral communication skills and the ability to tailor information to suit different audiences and information platforms.
- The ability to work autonomously and with team members to achieve outcomes.
The successful applicant will
- Be able to commit to a minimum of 8 days per fortnight, with the possibility of more hours for the right candidate.
- Be able to work from the Margaret River Visitor Centre with reliable transport and ‘C’ class license. Occasional travel may be required as part of the role.
- Participate in industry networking events, workshops and training, including the Association’s familiarisation program, some which may be outside of normal hours.
How to apply
Please apply online with a CV and cover letter outlining your key experience and attributes and why you would be a perfect addition to MRBTA’s Industry Development team.
View the SEEK advertisement here.
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