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Customer Service Assistant (Tourist Parks), Wollongong NSW
Position Vacant: Customer Service Assistant
Wollongong City Council
- Permanent – Part-Time and Casual Opportunities
- Salary from $32.71 per hour plus superannuation
- or $40.89 per hour inclusive of 25% casual loading
- (Skills will be assessed based on qualifications, skills and experience)
- Recruitment 20152
The Role
Wollongong City Council is seeking Customer Service Assistants to support our services across our three tourist parks, at Bulli, Corrimal and Windang.In this role you will provide quality customer service and support to our team and customers of the parks. This includes being responsible for reception, taking and managing bookings, responding to written, phone and face-to-face enquiries and taking payments. You will also perform general administration related to reception.
We are looking to fill multiple roles, one being permanent part-time working 8 hours per week with the ability to work up to 35 hours per week as required. We are also seeking a number of casuals to backfill our roles on an as-needs basis.
These positions may require you to work at any of Council’s Tourist Parks. You must be available to work on a roster from Monday to Sunday and includes public and school holidays. The span of hours is between Monday to Sunday between 7.30am and 8.00pm.
Under Council’s Child Safety Policy, this position has been identified as involving sporadic or occasional contact with children. If successful for an interview, you will be required to complete Council’s Child Safety (Working With Children) Employment Declaration.
What do you need to be successful in this role?
- We are looking for friendly, customer-focused candidates that:
- Has demonstrated experience providing quality service to a diverse customer base
- Places the highest importance on customer satisfaction
- Is tech-savvy and has demonstrated skills in utilising a variety of software and programs
- Works flexibly and can work at any of our Tourist Parks
- Is a supportive and inclusive team player
Benefits of working at Council:
- We have a culture based on values of Integrity, Respect, Sustainability, One Team and Courage
- We support and encourage study and career development
- We foster personal and professional growth
- We understand the importance of work/life balance and offer flexible work arrangements
- We recognise and reward performance and embrace change
- We are committed to providing a safe working environment for all
- We provide many mental, physical and social wellbeing programs to support our staff to be the best that they can be
How to Apply
Click here to view the job vacancy.
For further information regarding this position contact Dalibor Jurisic, Operations Manager – Tourist Parks (Acting), on (02) 4227 7282.
Any questions regarding submitting the application online please contact the Recruitment team on (02) 4227 7065.
Applications close 12 midday Monday 9 November 2020.
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