• Customer Service Officer, Department of Industry, Tourism & Trade- Tennant Creek

  Customer Service Officer, Department of Industry, Tourism & Trade- Tennant Creek

  Posted by Deleted User on September 20, 2024 at 9:46 am

  Customer Service Officer, Tennant Creek

  Department of Industry, Tourism and Trade

  Alice Springs & Central Australia

  Government & Defence

  Government – State

  $72,635 – $78,389

  Full Time

  Administrative Officer 3, Remuneration Package Range $72,635 – $78,389
  Territory Business Centre
  Ongoing vacancy in Tennant Creek

  The Work Area: The Department of Industry, Tourism and Trade was established in September 2020 as the Northern Territory Public Sector’s coordinating agency for economic and industry development. The department comprises the former functions of the departments of Trade, Business and Innovation, Primary Industry and Resources as well as Tourism NT, Licensing and Screen Territory to bolster agility, flexibility and quicker decision making across government. The department’s vision is to support achievement of a $40 billion economy by 2030, by balancing robust and efficient regulation, and sustainable and competitive industry growth strategies.

  The position:
  As the Customer Service Officer you will assist businesses and individuals with licensing requirements, new business, grants and Government assistance programs. Provide services on behalf of internal and external Agencies by receipting and processing Licences and be the primary call and contact centre for the Department

  Key duties and responsibilities: Deliver a continuously high standard of Customer Service to meet the needs of all internal and external clients and provide administrative support to internal and external Agencies and Departments. Respond to a range of public enquiries, face-to-face, call centre or electronic methods and provide clear, accurate, business and licence information and guidance and liaise with other agencies, Departments and organisations.

  Skills & Experience: To be suitable for this role you will need to demonstrate experience in front line Customer Service including concise delivery of regulatory and accurate business and licence information, or similar experience demonstrating the ability to quickly learn these processes.

  Possess excellent written and verbal communication skills and the ability to work effectively across a variety of communication channels for the efficient and accurate transfer of information to external and internal stakeholders. You must have the ability to maintain confidentiality at all times and undergo Criminal History Name Check.

  Attraction
  This position holds great career development opportunities, education support, as well as the opportunity to work in the Barkly, a resource-rich region with comparative advantages for future economic growth in priority sectors such as mining and gas, agribusiness and tourism. Tennant Creek has been called “the best kept secret in the Territory”, because visitors find the Region has far more to offer than they realise.

  For further information about this vacancy please contact; Rob Duncan on 08 8962 4675.

  Please quote vacancy number: 17638
  Closing date: 06/06/2021

  Applications should address the Selection Criteria. For a copy of the Job Description and to apply online please visit http://www.jobs.nt.gov.au

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