-
Customer Service Officer, Morwell VIC
Position Vacant: Customer Service Officer
- Diversify your experience in a passionate customer focused team
- Support our visitor information services and be a key first contact point
- Ongoing, part time (4 days per week), 2 positions available, located in Morwell
About the branch
The Marketing, Communications & Partnerships Division oversees all marketing, tourism, visitor experience, partnership experience, digital, media, communications and public relations activities to support Parks Victoria. The focus of the Marketing & Customer Experience directorate is to be responsible for developing new and enhancing online marketing campaigns, develop and maintain the Parks Victoria website, develop and moderate social media, manage the Information Centre to provide customer service seven, and manage bookings to increase visitation and encourage return visitors to our Parks.
The Customer Service team’s primary focus is to deliver consistent and effective communications to increase awareness, support for and understanding through agreed strategies linked to the PV corporate plan, and to create a positive perception of Parks Victoria through excellent issues management.
About the role and your responsibilities:
As a Customer Service Officer, you will be responsible for responding to public enquires as well as answer incoming calls, emails to assist customers in their enquiries. You will create further interest in the Parks Victoria services by informing customers/public of information and services, update databases with contact and enquiry information as well as process accommodation, camping and hiking bookings for parks throughout Victoria.
You will need to be confident to handle calls from occasional irate customers regarding emergency situations in parks. You will provide a high level of personalised customer service, ensuring all customer enquiries are resolved satisfactorily and conflicts are resolved sensitively. You will assist with the delivery of content for Parks Victoria’s social media, promotional campaigns and issues management, following suitable training. You will also assist with staffing the Reception area, as required.
To be successful for this role you will need:
- Demonstrated experience in the provision of quality customer service.
- Knowledge of the Victorian parks estate is desirable.
- Demonstrated ability to self-manage.
- Demonstrated working knowledge of booking systems, CRM software and customer databases is highly desirable.
- A current employee Working with Children Check.
Your application must include:
- Your current Resume
- A cover letter addressing the Key Selection Criteria (KSC) as outlined in the position description
Join our innovative organisation and enjoy what you do, apply today!
Application Closing date: Sunday 29 November 2020
Only people with Australian Citizenship or Permanent Residency may apply for this position.
Parks Victoria requires all prospective employees to undergo a National Police Record Check prior to commencing employment.
Parks Victoria is committed to child safety and has zero tolerance for child abuse and all forms of harm to children, in accordance with the Victorian Child Safe Standards. All Parks Victoria staff are expected to support this commitment.
At Parks Victoria, we recognise that diversity and inclusion are central to being a modern, high-performing sustainable organisation that can deliver our strategic vision to be a “world class parks service ensuring healthy parks for healthy people.”
-
0 Replies
Sorry, there were no replies found.
Log in to reply.