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For more than 30 years, Koncept Konnect managing director Kim Jeffrey has honed her skills in the dynamic hotel tourism and hospitality industry.Kim knows, from personal experience, what it takes to build a business to achieve its full potential. After 20 years as a management rights owner operator on Queensland’s Gold Coast, she moved into a consultancy role in hotel sales and marketing.Koncept Konnect was launched in 2013. Filling a market niche, it offers clients a customised suite of services to help increase market segment, occupancy rates, turnover and revenue.Kim’s commitment to her clients’ success has ensured Koncept Konnect’s own growth. The business started with one cold-call client and has expanded to 20-plus clients, many of them long-term.The properties Koncept Konnect represents range from medium to large strata title apartments through to luxury homes and resorts (catering to both the corporate and leisure sectors).Expertise: Kim’s areas of expertise include property management, ecommerce, branding and positioning, promotions and the simplification of business processes to increase efficiency.